Consultations and sessions
A session that’s already taken place and been delivered can’t be refunded. Cancelling or moving a booked session follows the terms shared at booking and how much notice you give. Where appropriate, we can arrange a different time in advance.
Reviewing, designing and building
Once discovery starts, the cost of time already spent on analysis isn’t fully refundable. Completed development work, milestones and outputs delivered as agreed can’t be refunded just because you change your mind. If we stop before the project is complete, we’ll review the unfinished part under the same agreement.
Infrastructure, outside services and monthly plans
Servers, domains, APIs, AI services, licences and other outside services follow their providers’ refund terms. If they don’t refund a cost, SmartFlowX can’t refund it either. For monthly services, the current period is usually non-refundable once it starts. Cancelling future periods doesn’t automatically refund the current one.
What usually can’t be refunded?
- Sessions and consultations already delivered
- Discovery, reviews and analysis already completed
- Development work and milestones already completed
- Time already allocated and spent on your project
- Outside services, licences and infrastructure already paid for
- Support already delivered
When can we review a refund?
We can review cases such as mistaken or duplicate payments, cancellation before work starts if the project terms allow it, payment for work not yet delivered, an explicit written agreement or a legal requirement. We’ll look at each request individually using the payment records and project status.
Being unhappy with the result doesn’t automatically mean a refund. If an output doesn’t match our agreed scope, we’ll talk about it and fix it within that scope where possible. Delays or stoppages caused by missing information or access, unapproved outputs or repeated changes to the scope from your side don’t automatically trigger a refund either.
How do I ask for a review?
Send your name, company, payment or invoice details, payment date, reason for the request and a short update on the project through an official contact channel. If approved, we’ll return the eligible amount using the original payment method where possible. When it reaches you may depend on the bank or payment gateway and be outside our control.